Returns and Refunds Policy
Effective Date: 01/01/2025
At Stop By Oe!, we are committed to providing high-quality products. However, if you encounter a manufacturing defect, we’re here to help. Please review our Returns and Refunds Policy below:
Eligibility for Returns
- Manufacturing Defects Only: Products are eligible for return only if they have a verified manufacturing defect.
- Timeframe: Returns must be initiated within 30 days from the date of purchase.
Return Process
- Inspection: All returned items will be inspected to confirm the manufacturing defect.
Resolution Options
If the product is deemed defective after inspection, you may choose one of the following:
- Replacement: A replacement of the same product (subject to availability).
- Refund: A full refund to the original payment method.
Exclusions
- Damage caused by misuse, neglect, or normal wear and tear.
- Products without a valid proof of purchase.
- Returns requested after 30 days from the purchase date.
How to Initiate a Return
- Contact our customer service team at stopbyoe@outlook.com to describe the issue and provide proof (e.g., photos).
We value your satisfaction and are here to assist with any questions. Feel free to reach out at stopbyoe@outlook.com.